How long can the product be kept in the kakobuy warehouse?
1. The normal package storage period for purchasing and transshipment is 180 days (about 6 months), starting from the order status "in storage", after 150 days, an email will be sent to remind the user to submit the package waybill, and the package has not been submitted for more than 180 days. The waybill or no feedback will be regarded as abandoned goods, and we will uniformly destroy the expired goods.
2. Abnormal packages (i.e. the case where the order is not submitted or the logistics information is not completed after signing for the package) is 60 days, and it starts to count from the order status "Signed for". Since such packages cannot match the relevant orders and users, it is impossible to Make a reminder that overdue kakobuy will be deemed to be abandoned and destroyed.
Relevant details:
1. During the storage period, kakobuy is responsible for the storage of the goods and assumes corresponding responsibilities, but the shelf life of the goods is not within the scope of storage (for example, the shelf life of perishable items is only 1 month).
2. There will be no more prompts and notices for destroyed commodities.
In order to avoid the destruction of the goods, please submit the package waybill in time within the validity period of storage, thank you for your cooperation and understanding!
What kind of online-shopping-platform that Kakobuy are supported?
So far, KAKOBUY is well supported TAOBAO, TMALL, 1688 and JD.COM those major China online-shopping platform.
We are also working on and will be connected to all the China E-commerce platforms later.
If your link cannot be identified and crawled, you can manually fill in the link, name, price, and related information of the product. We will purchase the product for you through the information you provide. Please be sure to fill it out accurately and completely. If the user has a purchasing requirement for customized items, he can directly contact our customer service staff.
What’s the Shopping Agent Service? Why I need it?
It means you need someone else to buy something on behalf of you and deliver it to you.
Because you may are out of China, or you can’t buy the merchandise in your country on your own, or you may get a better price in China or other reasons, that’s why you need Purchase service and that’s how the Purchase service works.
You can find products from the whole of China on major online shopping malls through Kakobuy and place your order directly without worry the currency.
Kakobuy supports multiple payment options and currency.
The more convenient, the better.
Advantage of choosing Kakobuy:
1、Choose all products from the whole of China online.
2、USD, EURO, or other major currency are accepted.
3、Receive your products in 7 days.
4、Excellent return & exchange cargos system.
5、Professional customer service from Kakobuy while you are shopping.
What kind of situation that I need Purchase service?
1、If you are more prefer China’s product, service, or some particular domestic brand, but you can’t buy it in your country then you will need to purchase service.
2、To get some professional study materials, book in Chinese edition or equipment or other things you want, especially if you are a student or working at a university or institution, no needs to worry about purchase channel anymore.
3、To learn and keep up with China fashion style in clothing, music, poster and other things you want and you need.
4、To get a better price. You can get a cheaper price for most of the products in China than other countries due to the lower labor cost. Also, Kakobuy is offering you a unique money-saving service.
5、To get slim-fit clothing. No need to bother with the size anymore, find some slim-fit cloth design for oriental.
6、To authorize someone or some companies in China to sell or buy products by auction, just like TAOBAO.
Disclaimer of Purchase service & International transit.
Kakobuy is aiming to provide our customers a much better online shopping service with an excellent international transportation system. Kakobuy has set up a standard of handling procedures, to have our customer get their product as fast as possible.
However, some sellers on online shopping platforms may have violations of business conduct. Choosing Kakobuy service means you are agreeing to the policy of assumed consent for all following protocol and other local government policy.
1.Sensitive products
Contained essential oil, care solution, lubricants, batteries, glue, and other sensitive items, to guarantee your delivery, we will take them out for you.
2.The customs policy
Items contained imitation brand, a large volume of liquid or powders, electrical products, etc. may be restricted by the customs policy, where there are certain risks to send them. If the consequences are caused by the above risks, Kakobuy is not responsible for customs clearance and related legal responsibility.
3.Can't be professionally inspected.
If you buy electric equipment, brand & limitation brand items, tickets, cards, etc., we cannot inspect the items professionally (i.e. quality, authenticity, completeness, etc.). Inspector can only check whether the items' appearance is in sound condition or accessories complete, but can't turn on the equipment to check the quality.
4.Fragile items
Contained ceramics & glass products, irregular shape items (wipers, automatic damper, etc.), items during delivery may cause abrasion, broken, please be cautious to purchase. We guarantee that the completeness of the items before delivery, but if such items are damaged during delivery, and logistics have categorized them as fragile, you need to bear the resulting loss caused by the above situation.
5.Sellers with poor credit
We suggest you choose the well-reputed store which has more than three hearts and has paid for the Taobao guarantee. If the seller's credit is low, and there is no guarantee paid, there might be bothersome situations, such as false delivery, not delivery, no after-sale service, and no rights protection. You need to bear the resulting loss caused by the above risks.
If you are ordering customized commodities,Kakobuy highly recommends you double-check with the seller about your special requirement, and please ensure the seller fully understands the product you need. After purchasing the commodity, please provide the contact details of the seller to Kakobuy customer service.
How to calculate the fee of agency purchase
Total cost = commodity cost + international freight + packaging fee + value-added service fee (optional if necessary)
Commodity cost: the selling price of the commodity + freight from mainland China (freight for shipping the commodity from the seller's location to KakoBuy)
International freight: according to the weight of your goods, the choice of shipping mode, shipping area calculated by the freight, you can click on the product information page，Check out our rates and estimate international freight charges at View Details.
Packaging consumables fee: ￥8
Value-added service fee: Please refer to the content of value-added Service in the Help Center for details
Will Kakobuy charges a domestic delivery fee only once If I buy multiple merchandise from the same seller?
If you buy all the products from the same seller, submit them, and settle payment all in one purchase order, then Kakobuy will only charge you a domestic delivery fee once.
But if you buy too many products and cause parcel overweight problem, Kakobuy customer service will inform you in time and you still need to pay for a shortfall of delivery fee.
Will Kakobuy arranges inspection for the products I buy by using the purchase service?
Our quality inspector will arrange an inspection for all the products when they arrived at the Kakobuy warehouse.
For merchandise like a garment, we can only check the COLOR, SZIE(subject to the final comment or last amendment on your order), Large-area damage, or other common major issues. If you still find a serious problem with this, please contact our customer service to check again, we will coordinate with the relevant party and provide you solution ASAP.
But Kakobuy is not responsible for the color difference, thread or other tiny issues, we are highly appreciated for your kind understanding.
For the merchandise like Electronics products, because these are special products, our quality inspector will only check if we get all necessary accessories and if any physical damage. Kakobuy will not check the function and are not responsible for any quality problem of the product.
Will Kakobuy arranges an inspection for the Giveaways
For all the giveaways from sellers, whatever the value they have, they all belong to you, Kakobuy will pack it all with the product and sent it together to you.
Unless you have claimed to give up the giveaways or gave instruction not to deliver the giveaways.
Inspection rules:
(1)For purchasing service:
1. if you need some giveaways from sellers, please remark it on your order when you submit it to our customer service can get those giveaways from sellers.
But Kakobuy can not ensure you that sellers will sents out the giveaways as you want; If sellers are not sent those giveaways, Kakobuy will not purchase them and deliver them.
2.If you do not remark the giveaways info while submitting your purchase orders, Kakobuy will not arrange the inspection for giveaways and the giveaways are not include in Kakobuy's after-sales service.
(2)For international transit:
International transit it means you buy all the commodity from the online shopping malls on your own and sent the parcel to Kakobuy warehouse, Kakobuy only arrange the delivery from our warehouse to you.
If you do get some giveaways from sellers, please remark all those details when you submit international transit order; Without remark, those the giveaways info, Kakobuy will not arrange the inspection for all giveaways and the giveaways are not include in Kakobuy after-sales service.
If those are your baggage, please remark and we will not arrange any inspection for it.
REMINDER: The quality of giveaways is not include in Kakobuy after-sales service and we appreciate your kind understanding.
Am I available to amend my purchase order after I submitted it?
If sellers are not yet sent out the package:
Kakobuy customer service will contact sellers and exchange the goods.
If sellers already send out your goods and package:
We are unable to exchange your goods. If you insist on exchanging, please submit your exchange application after the package arrived at the Kakobuy warehouse, Kakobuy customer service will contacts sellers and arranges to exchange the merchandise, but in this situation, you need to bear the cargo returns delivery fee.
What's the special of Kakobuy service?
1、 Convenience
Kakobuy are highly connect to TAOBAO, TMALL, JD.COM or other online-shopping center, enjoy your shopping and find the product you like and submit on Kakobuy with commodity link, Kakobuy will process your purchase request and you will get it soon.
2、 More payment options.
You can submit the order and settle payment with your credit card or the currency you want. No need for currency exchange and no need for Chinese bank cards.
3、 Free inspection & consolidation fee.
Kakobuy is offering customers a free inspection fee and Parcel consolidation in China.
4、 Save your money.
Kakobuy has established more than 30 overseas branch offices worldwide and building its self-owned international logistic channel, which can reduce your international transit & delivery cost, saving your money with better service.
Description of purchase order
[Pending payment]: A purchase order has been generated, but no payment has been made. You can directly pay for the goods in this state.
[Paid]: The purchase order has been paid successfully
[Purchased]: The purchaser is purchasing from the merchant or the purchase has been successful, waiting for the merchant to deliver
[Shipped]: The merchant has shipped the goods, waiting for the goods to arrive at the Kakobuy warehouse
[Has been stored]: The goods have arrived at Kakobuy warehouse to sign for receipt, and will be put on the shelf after inspection and weighing are completed
[Avaliable for shipment]: Commodities can be submitted for international shipping
For those goods that are already sent out by the seller, how long will it take to Kakobuy？
Kakobuy's warehouse is located at XIAMEN city, so the dispatch time depends on where the sellers are:
For the Pearl River Delta Region Area, it will take around 1 working day.
For the Yangtze River Delta Area, it will take around 3 working days.
For other areas, it will take around 7 working days.
Why should I pay for the shortfall while I already paid for products?
"List Price" means the suggested retail price of a product as provided by a manufacturer, supplier, or seller.
Seller/supplier/ manufacturer may change the price of the product sometime, in that case, you need to pay for the shortfall. Normally you will be asked by the seller to pay the shortfall as a delivery fee.
Please verify the shortfall amount and settle the payment in time.
What should I do after merchandises are arrived?
"ARRIVED" means that the product you purchased has entered the Kakobuy warehouse. The warehouse will then inspect your package and measure the weight and volume of the product. After the above process is completed, the product will be put on the shelf and the product status will become "Can submit the waybill", at this time you can find the order that can submit the waybill in the member center-my order, then submit the waybill and pay for the freight.
Since the weight and volume measured after the goods are put into storage may be different from the weight and volume after the final product is packaged, the final actual shipping fee and the shipping fee you paid may also be different. It is recommended that you keep a certain amount in your account balance to avoid the situation that the package cannot be delivered on time because the payment is not made in time
The difference of Purchase service and International transit.
1. For purchase service --- Kakobuy will purchase something on behalf of you in China.
You submit a purchasing order on our website, pay the product fee + domestic shipping fee (except for free shipping by merchants), and Kakobuy's purchasing staff will help you purchase from the merchant. After the product arrives at the Kakobuy warehouse, the goods are inspected and stored, and then you can submit the package and mail it overseas
Total cost = commodity cost + international freight + packaging fee + value-added service fee (optional if necessary)
This is available to the customer without TAOBAO account, ALIPAY account or both.
2. Parcel forwarding --- the parcel you bought from the seller or mailed by relatives and friends
You submit a parcel forwarding order on our website, fill in the link or name of the product, click Adding Goods, then fill in the product quantity, product price, and other information, note the detailed product information in a remark, and fill in the courier information of the product which to the Kakobuy warehouse. After the goods arrive at the warehouse, we will inspect the goods and warehouse them according to the filled-in order information. After the goods are in the warehouse, you can submit the package and mail it overseas.
The total cost of parcel forwarding = international shipping fee + packaging fee + value-added service fee (selected according to needs, optional)
Applicable to: (1). Customers who have a Taobao account, an Alipay account, an account of other domestic shopping websites, frequent online shopping, and who wish to obtain additional discounts from the merchant alone;
(2). Gifts given by relatives and friends, old things at home, goods not purchased online;
Reminder: After the two types of goods are in the warehouse, as long as they do not exceed the weight limit, you can choose to submit them at once or submit them separately for the overseas shipment.
Why am I being told that goods are out of sale by Kakobuy but the online-shopping mall still has?
Because some sellers don’t update their online inventory in time, so you may be told that commodities are out of sales after we check and process your orders.
Kakobuy will double-check inventory with the seller and keep our customer posted.
But it's subject to sellers’ actual inventory.
Can I cancel purchase orders or return the merchandises and get my money back?
When the order status is [paid], you can contact customer service to cancel the order
When the order status is [Processing], our purchase has been completed and the merchant has not delivered the goods, we will cancel the order for you, and the payment will be returned to the available balance of your Kakobuy account.
When the order status is [Mailed], the merchant has already shipped the goods, and we need to discuss with the seller whether the goods can be returned. If the seller agrees to return the goods and does not need to pay for the freight, the money will be returned to the available balance of your Kakobuy account after the return is completed; if the seller agrees to return the goods, But we need to pay the freight at our own expense. We will first inform the customer. If the customer agrees, we will advance the freight first. After the return is completed, we will deduct the freight from the customer’s payment before returning the remaining amount to your Kakobuy account's available balance.
The order status is [Warehouse] within 14 days. When the user applies for a replacement, we will apply to the seller. The specifics depend on whether the seller agrees. After agreeing, we will return it to you as soon as possible. The exchanged product will be returned to the seller and shipped again It usually takes 7-20 days for storage, depending on the seller. If you need to pay for the exchange, the freight will be borne by the buyer.
The order status is [Warehouse] within 5 days. When a user applies for a return, we will apply to the seller. The specifics depend on whether the seller agrees. After agreeing, we will return it to you as soon as possible. After the merchant receives the goods and returns the payment, the corresponding payment will be refunded to your Kakobuy account balance after our purchase. It usually takes 7-15 days, depending on the time the seller confirms the refund. If shipping costs occur during the return process, we will deduct the relevant shipping costs from the refund amount.
If the order is placed in the warehouse for more than the unreasonable return period, we will first negotiate with the merchant whether the product can be returned. If possible, follow the return process within the return period. If not, the product cannot be returned.
Commodity catalogue in Chinese & English
Dear Customers:
To service our customer better, here are the keyword of some common products in Chinese and English.
When you are searching product on TAOBAO, Tmall, JD.COM or other platforms, what you need to do is input the keyword on it and search, then you can easily find them.
If you can not find the product through keyword, please contact our customer service for help.
一、女士（Women）
衣服(Clothing)
连衣裙（Dress）、雪纺裙（Chiffon Skirt）、迷你裙（Mini-Skirt）、短裙（Skirts）、百褶裙（Pleated Skirt）、牛仔裙（Jeans Skirt）、背带裙（Suspenders Skirt ）、A字裙（A-Line Skirt）、T恤（T-Shirt）、长袖T恤（Long Sleeve T-Shirt）、短袖T恤（Tees）、短外套（Short Coat）、衬衫（Shirt）、大衣（Coat）、羽绒服（Down Coat / Jacket）、毛衣( Sweater)、针织衫（Knitwear）、卫衣（Hoody）、套装（Suit）、皮衣（Leather Coat）、背心（Vests）、夹克（Jacket）、风衣（Dust / Wind Coat）、雪纺衫（Chiffon Shirt）、休闲套（Leisure Suit）、马甲（Weskit）、西装（Suit）、礼服（Formal Dress）、婚纱（Wedding Dress）、旗袍（Cheongsam）、唐装（Tang Suit）、孕妇装（Maternity Dress）、妈妈装（Maternity Dress）、防辐射装（Anti-Radiation Outfit）、内衣裤（Underwear）、乳罩 / 胸罩（Bra）、塑身内衣（Shape-Wear Lingerie）、睡衣（Pyjamas）、泳衣（Swimsuit）、比基尼（Bikini）、制服（Uniform）、和服（Kimono）、打底裤（Leggings）、运动服 （Sport Clothes）、休闲裤（Leisure Pants）、短裤（Shorts）、牛仔裤（Jeans）、连衣裤（Jump Suit）、情侣装（His-And-Hers Clothing）、雨衣（Rain Coat）、毛呢外套(Wool Coat)、 皮草(Fur Coat)、 棉衣/棉服(Cotton)、 情趣内衣(Sexy Lingerie)、 打底裤(Legging)、 哺乳文胸(Nursing Bra)
鞋子（Shoes）
运 动鞋（Sport Shoes）、单鞋（Pump Shoes）、罗马鞋（Roman Shoes）、超高跟的（Super High Heeled Shoes）、高跟鞋（High Heeled Shoes）、中跟鞋（Middle-High Heeled Shoes）、 平底鞋（Flats ）、帆布鞋（Canvas Shoes）、雨鞋（Rain Shoes）、凉鞋（Sandal）、短靴（Ankle Boots）、高筒靴（High Boots）、中筒靴（Middle Boots）、雪地靴（Snow Boots）、马丁靴（DR. Martin）、拖鞋（Slippers）、鞋带（Lace）、女士袜子（Women's Socks）
女式包（Women's Bag）
手 提包（Handbag）、背包（Backpack）、钱包（Wallets）、小包（Packet）、手拿包（Clutch Bags）、旅行包（Travel Bags）、户外运动包（Sports & Outdoors）、流苏包（Fringed Bag）、热卖包（Hot-Sale Bag）、通勤包 (Office Bag)、真皮包(Leather Bag)、 帆布包 (Canvas Bag)、单肩包(Shoulder Bag)、 斜挎包 (Shoulder Bag)、 零钱包 (Coin Purse) 、腰包（Pocket）
珠宝（Jewelry）
钻 石（Diamond）、翡翠（Emerald）、黄金（Gold）、铂金（Platinum）、 琥珀（Amber）、天然珍珠( Natural Pearl)、水晶（Crystal）、戒指（Rings）、项链（Necklace）、手链（Chains）、耳坠（Earring）、K金首饰 (Karat Gold Jewelry)、 情侣对戒(Coupon Rings)
女性配饰（Women's Accessories）
女士腰带（Women's Belt）、女士领带（Women's Tie）、女士帽子（Women's Hat）、遮阳帽（Sun Hat）、棒球帽（Baseball Hat）、草帽（Straw Hat）、鸭舌帽（Peak Cap）、围巾（Scarves）、手帕（Handkerchief）、手套（Gloves）、围裙（Apron）、头饰（Headwear）、耳饰 （Earring）、女士眼镜（Women's Glasses）、女士太阳镜（Women's Sunglasses）、女士手表（Women's Watch）、针织帽(Knitted Hat)、 贝雷帽(Berret Hat)、 渔夫帽 (Bucket Hat)、礼帽(Hat)、 毛线帽 (Woollen Hat)、爵士帽(Jazz Hat) 、盆帽(Bucket Hat) 、八角帽 (Octagonal Cap)、羊绒围巾(Cashmere Scarf) 、披肩(Scarf)、 羊毛围巾(Wool Scarf)、 真丝围巾 (Silk Scarf)、棉麻围巾(Cotton Scarf) 、方巾(Square Scarf)、 皮草围巾(Fur Scarf)、 羊绒羊毛混纺围巾 (Cashmere And Wool Scarf)、羊毛棉混纺围巾(Wool And Cotton Scarf) 、真皮手套(Leather Gloves)、 触屏手套(Smart Phone Gloves) 、半指手套 (Half Gloves)、全指手套 (Gloves)、毛线手套 (Knitted Gloves)、真皮腰带（Leather Belt）
Inspection rules of purchase service order.
Kakobuy will only arrange inspection for product’s appearance, likes model, style, and size.
For the product are not garment/ bags/suitcases/shoes, or pack in a sealed package or has sealing strips on it, Kakobuy will not open the wrapping and can only check the appearance.
All products and packages shall not have any prohibited goods and must take the test from Kakobuy for ensuring.
Disclaimer:
1. Subject to the actual usage of goods and flaw statement of goods from sellers.
2. For household appliances, digital products, or other electronic products, the inspection does not include checking authenticity, function, and quality.
3. Inspection is not available for products that pack in sealed packaging or have sealing strips, also not for non-garment/bag/suitcase/shoe products.
Rules of purchasing on 1688
First part. What is 1688?
1688 is the most leading e-commerce platform for wholesale trade in China, provides business information and convenient and safe online trading for millions of buyers and suppliers worldwide. 1688’s mission is to make it easy to do business anywhere and 1688 brings you hundreds of millions of products with lower prices and more safety online-trade security.
Second part. 1688 user notice:
1.Please must be aware of the minimum quantities and the service that the seller provides.
2.Choose the seller with good credit, to ensure the quality and secure your legal right to exchange or return products.
3.Do more research and more compare on seller and product, choose the best.
4.We recommend asking you and your supplier to make an exchange/return agreement in advance, likes those who bear the shipping fee of return/exchange product, etc.
Third part. Service description of Kakobuy purchasing on 1688.
1.Price term
Unit price and shipping fee will be changed by different quantities, please verify and submit your orders with exact quantities, unit price, and shipping fee to Kakobuy.
2. Minimum quantities
Sellers on 1688 all have minimum quantities for order, please must check the quantities when submitting your purchase order on Kakobuy carefully, because your order will not be valid if it doesn’t meet the minimum quantities of order.
In that case, you need to cancel the original order and place your order again to Kakobuy with exact details.
REMINDER:
Kakobuy will only count the number of boxes but does not provide any guarantee on the number of pieces inside each box. If you have any quantity or quality issues, Kakobuy can only coordinate with you and the seller to solve them.
Anti-Counterfeiting Policy
(kakobuy) Anti-Counterfeiting Policy
Products for sale through (kakobuy.com)must be authentic. The sale of non-authentic products is strictly prohibited. Failure to abide by this policy may result in loss of purchase privileges, funds being withheld, and disposal of inventory in our possession.
It is buyer’s responsibility to check and purchase only authentic products. Prohibited products include bootlegs, fakes, or pirated copies of products or content; products that have been illegally replicated, reproduced, or manufactured; and products that infringe another party’s intellectual property rights. If you purchase inauthentic products where they are available on Chinese Mainland’s Website, we may immediately decline your order and reserve our rights to suspense your account (and any related accounts) with us. In addition, we do not deliver your order until we are confident that your order is authentic and do not in breach of the applicable laws, depending on your residence jurisdiction. We may withhold payments if we determine that an account has been used to purchase inauthentic goods, commit fraud, or engage in other illegal activity.
We work with rights holders, content owners, vendors, and courier to improve the ways we detect and prevent inauthentic products from reaching our customers. As a result, we remove suspect listings based on our own review of products. We also work with rights holders and law enforcement worldwide to take and support legal action against sellers and suppliers that knowingly violate this policy and harm our customers. In addition to criminal fines and imprisonment, sellers and suppliers of inauthentic products may face civil penalties including the loss of any amounts received from the sale of inauthentic products, the damage or harm sustained by the rights holders, statutory and other damages, and attorney’s fees.
(kakobuy.com)strives to ensure a trustworthy shopping experience for our customers. By buying on (kakobuy.com), you agree that:
Failure to abide by this policy may result in loss of using our services, funds being withheld, destruction of inventory in our fulfillment centers, and other legal consequences.